Support
The My Comics Collection app on iPhone, iPad and Android: answers to common questions, and how to reach us.
Write to us
A question, a problem, an idea: write to hello@mycomicscollection.com. We reply within 24 business hours, in English or French.
You can also use the contact form.
Signing in to the app
The app is used with a My Comics Collection account: sign in with your account email and password. Lost your password? Tap “Forgot password?” on the sign-in screen.
To explore the app without an account, tap “See a demo collection” on the same screen.
Subscription and billing
The app sells nothing: no purchase happens in it, and neither the App Store nor Google Play manages a subscription for us. Subscriptions are managed on the website. For any billing question, write to us.
Scanning a barcode, photographing a cover
The camera reads the barcode on the back of a comic and photographs your own copies. If you declined access, turn it back on in your phone settings, under My Comics Collection.
Notifications
The app can remind you on the release day of a series you follow. These reminders are scheduled on the phone itself; permission is only requested when you follow a first series, and they can be turned off in the app settings.
Offline
The last collection you viewed stays readable without a connection. This copy never leaves the phone and is erased when you sign out.
Exporting your collection
Your collection is yours: the “Export to CSV” button in the statistics downloads all of it, whenever you want.
Deleting your account
In the app, tap the round profile button (top right) to open the settings, then “Account & security” and “Delete my account”. The account and all its data are erased from our servers, and the app also clears what it kept on the phone.
Your data
What we keep and why: see the privacy policy.